Tailored to the highest standards.

You can make a reservation or modify an existing one by contacting us in the way most convenient to you:
– By email at reservations@livedgap.com
– Via WhatsApp at +1 (754) 268-1887
– Over the phone at +1 (954) 282-9048

The earlier the better. Booking in advance ensures availability, especially during peak periods. However, LiveDGAP will always do its best to accommodate last-minute and same-day requests.

Each vehicle has a specific luggage capacity. Select your vehicle based on your luggage needs. For unusual or oversized items, or if you are not sure, contact us.

Yes, if it is available. Sharing your itinerary, including stops, beforehand helps your chauffeur plan more efficiently, avoid traffic, and ensures the LiveDGAP team can monitor the service accurately. If it is not available, your chauffeur will follow your directions.

You’ll receive chauffeur details, meeting location, and any special instructions 12–24 hours before your scheduled pickup.

Mileage allowances vary by region. Typically, unlimited mileage applies on islands, while in other locations mileage averages between 10 to 40 miles / kilometres per hour. This will be confirmed at booking.

Children under 12 cannot travel alone. Those aged 12 and above may travel independently with proper authorization.

Pets such as cats and dogs are welcome if declared in advance. For safety, they must travel in an appropriate carrier. Service animals are always welcome but must be declared in advance.

Possibly. Contact us in advance to confirm, as regulations vary. In the event you are crossing a border, you are responsible for visas and necessary travel documents.

Yes. Commissionable and Net rates are available for approved travel partners. Terms are confirmed at the time of quotation.

Yes, you can request a preferred chauffeur. If unavailable, we’ll assign another highly qualified professional who meets LiveDGAP’s standards.

Stay at your confirmed pick-up location, contact your chauffeur using the number provided, and keep your phone nearby. If you’re still unable to connect, call us at +1 (954) 282-9048, we are available 24/7.

You may inform your chauffeur, but all changes and extensions must be confirmed through LiveDGAP to ensure your booking details and billing remain accurate.

Whenever possible, we will assign the same chauffeur for your multi-day journey. In rare cases, scheduling or personal circumstances may require a change.

Both our chauffeurs and team monitor flights and adjust pickup times accordingly. Your chauffeur will be waiting whether your flight arrives early or is delayed. In case of extreme delay, we may change the chauffeur; you will be kept informed.

No. Gratuity is already included in our all-inclusive pricing. While appreciated, additional tipping is optional and at your discretion.

Complimentary waiting time varies depending on the type of service and pick-up location. The applicable waiting time will be confirmed at the time of booking and indicated in your booking confirmation. If additional waiting time is required, our team will keep you informed of any applicable charges.

Simply let us know as soon as possible. We will do our best to extend your service. Additional charges may apply and, on rare occasions, we might need to replace the chauffeur and vehicle.

Yes. Additional stops can be accommodated. Please contact our team so we can coordinate the change with your chauffeur and advise of any additional charges, if applicable.

Yes. LiveDGAP provides end-to-end transportation coordination for events of all sizes, from executive meetings and intimate VIP gatherings to conferences, brand launches and large-scale international events.

Yes. We can coordinate individual transfers, multiple vehicles and larger vehicles based on the size and requirements of your event.

Yes. We can coordinate complex itineraries involving multiple arrival points, hotels, venues, airports and departure schedules, with all movements managed through one centralized transportation plan.

Yes. On-site coordinators can be arranged to oversee vehicle staging, guest movements, chauffeur communication and last-minute adjustments throughout your event.

Yes. We can manage airport transportation, VIP Meet & Greet services, and chauffeur coordination for arrivals and departures as part of one integrated transportation program.

Yes. Depending on the destination and requirements, we can arrange customized signage, vehicle branding, guest-specific amenities, preferred vehicle categories and other personalized elements.

Our team actively monitors operations and remains available throughout the event to manage schedule changes, flight delays, additional requests and other adjustments as they arise.

Yes. LiveDGAP operates globally and can coordinate transportation across multiple destinations through a single point of contact.

We recommend involving us as early as possible, particularly for large events, peak travel periods or destinations with limited premium vehicle availability. This allows us to secure the appropriate fleet and develop the transportation plan well in advance.

Every chauffeur undergoes a rigorous vetting process, background checks, and continuous training to meet our standards of professionalism, integrity, and safety.

We use advanced technology and regular evaluations to ensure consistency and performance.

We look for proven driving ability, professionalism, and a strong commitment to client satisfaction, rather than a fixed minimum number of years.

Most operate locally, but some are available for multi-city trips. Many are licensed for sedans, SUVs, and minivans; larger vehicles require special permits.

While there is no universal requirement, LiveDGAP prioritizes safety and ensures all chauffeurs have adequate rest in compliance with local labor laws.

You can share feedback directly with our team at any time.

We will provide an equivalent or higher category vehicle, or work with you to find the best available option.

We’ll do our best to honor requests, but availability depends on the destination.

All vehicles come with water, mints, tissues, chargers, and Wi-Fi (where available). Specific requests can be made through our team.

Our fleet is on average less than three years old.

Yes, but passengers are responsible for keeping the vehicle clean. Alcohol consumption is subject to local regulations.

Smoking is strictly prohibited in all vehicles.

We will do our best to assist. Please let us know your needs in advance so we can confirm availability of a properly equipped vehicle.

Electric vehicles are available in select cities, while armored vehicles are offered in limited destinations. Contact us for availability.

All tarmac pickups comply with FBO regulations. Where direct access is not possible, chauffeurs will meet passengers in the FBO lounge.

LiveDGAP provides services globally across major cities and destinations. If you don’t see your destination listed, contact us and our team will confirm availability.

Yes. Our team can coordinate services across multiple cities and countries through a single point of contact.

In most destinations, chauffeurs speak fluent or proficient English. Where this is not possible, we ensure at least basic communication skills and will inform you at booking if no English-speaking chauffeur is available.

Yes. LiveDGAP maintains strict service standards globally. If these cannot be met in a location, we choose not to operate there.

Yes. Our team is available 24 hours a day, 7 days a week to support confirmed services and assist with urgent or any other requests.

While all our chauffeurs are locally knowledgeable and some may provide local recommendations, they are not official guides. For curated tours, we recommend professional agencies.

No. Our chauffeurs focus on premium transportation, not guiding services.

Absolutely. From specific vehicle preferences and onboard amenities to child seats, signage and other special arrangements, our team will do its best to accommodate your requests. We recommend sharing them with us as early as possible.

Yes. We regularly coordinate transportation for VIPs, executives, public figures and other high-profile passengers. Our team understands the importance of discretion, attention to detail and seamless coordination throughout the journey.

Yes. Whether you require specific beverages, snacks, reading materials or other onboard amenities, let us know your preferences in advance and we will do our best to arrange them.

Every journey can be tailored around the passenger’s preferences, from vehicle selection and chauffeur requirements to onboard amenities, signage, communication preferences and special arrangements.

We always welcome your feedback. You can contact our team by email, WhatsApp or phone at any time. Your comments help us continually maintain and improve our service standards.

Please contact us as soon as possible. Our team will review the situation promptly and work with you to find an appropriate resolution. Whenever possible, we encourage you to contact us while the service is still in progress so we have the opportunity to assist immediately.

Our team remains available after your journey for any follow-up questions, feedback, or other assistance you may require.

An airport service that ensures a smooth, stress-free airport experience, with a personal greeter assisting you from curbside to gate (or vice versa).

– Arrivals: greeting at the aircraft, expedited or guided assistance through immigration and customs, luggage assistance and coordination, and escort to your chauffeur.
– Departures: greeting at the vehicle, assistance with luggage and check-in, escort or guided assistance through security and airport formalities, and guidance to your gate.
– Connections / Transit: greeting at the air bridge, escort through transfer formalities, and guidance to the departure gate. Car transfers between terminals can be arranged.

Where available, our greeters will provide expedited clearance. Availability depends on the airport regulations.

Contact the greeter at the number provided. If unreachable, call our 24/7 Customer Service team immediately.

They may coordinate with a porter but cannot carry bags themselves.

No, pricing is all-inclusive. Additional tips are at your discretion.

Yes, provided we are notified in advance. Local teams are experienced in handling pets and service animals.

Please arrange directly with your airline. Inform us when booking so we can support your journey accordingly.

Standard Meet & Greet services include up to two hours. Additional time may incur extra charges.

Yes. Greeters liaise directly with chauffeurs to ensure smooth transitions.

Payment terms are confirmed at the time of booking and may vary depending on the service, destination and cancellation policy.

We accept major credit cards and bank transfers. A secure payment link can also be provided for convenient online payment.

No. LiveDGAP does not charge an additional fee for credit card payments.

Services are generally quoted and invoiced in the local currency of the destination or in the currency specified in your quotation. The applicable currency will always be clearly indicated before confirmation.

Yes. Our rates are all-inclusive.

Cancellation policies vary by destination and service type and will always be clearly stated in your quotation and booking confirmation.

Any additional time, stops or services requested beyond the original booking may incur additional charges. These will be added to your final invoice.

Yes. An invoice or receipt can be provided for all services upon request.

We enforce strict data security protocols, limit access to personal data, and employ encryption to protect passenger privacy.

We take passenger privacy seriously. Personal information and travel details are shared only with those directly involved in coordinating and delivering your service and are handled in accordance with our privacy and security standards.