Booking Terms
& Conditions

1. General Provisions

The terms and conditions for your booking may vary depending on factors such as the requested service, selected vehicle, destination, and other relevant factors. The specific terms provided to you during the booking process and included in your booking confirmation will take precedence over any other terms published on our website or elsewhere. By confirming a booking, you acknowledge and agree to be bound by the terms applicable to that booking.

2. Waiting Time

Complimentary waiting time is included with each booking as follows:

• Commercial flights: 60 minutes from the flight’s actual landing time.
• Private flights: 30 minutes from the flight’s actual landing time.
• Cruise ships: 30 minutes from the requested pick-up time.
• All other journeys: 15 minutes from the scheduled pick-up time.

Once the complimentary waiting time has elapsed, additional charges will apply based on the vehicle’s hourly booking rate, billed in 30-minute increments.

3. Stop Charges

Additional charges may apply for any extra stops en route to the final drop-off location.

4. Service Extensions

If you wish to extend the service, additional hours will be charged based on the vehicle’s hourly rate, billed in 60-minute increments.

5. Change Policy

You may modify a confirmed booking prior to service commencement without an administration fee. However:

• Additional charges may apply depending on the nature or timing of the change.
• In certain cases, a change may require cancellation and re-booking, in which case cancellation fees will apply.
• Any adjustments or fees will be communicated to you before confirming the change.

6. Cancellations

Cancellations must be made directly with the LiveDGAP team via email, WhatsApp, or phone and will always be confirmed in writing by email.

6.1 Sedan, SUV, and Minivan Categories

• Transfers under 2 hours: Free cancellation if notified at least 4 hours before pick-up. 100% charge if cancelled less than 4 hours prior.
• Transfers over 2 hours: Free cancellation if notified at least 24 hours before pick-up. 100% charge if cancelled less than 24 hours prior.
• By the Hour bookings: Free cancellation if notified at least 24 hours before pick-up. 100% charge if cancelled less than 24 hours prior.

6.2 All Other Vehicle Categories

Transfers and By the Hour bookings: Free cancellation if notified at least 24 hours before pick-up. 100% charge if cancelled less than 24 hours prior.

6.3 VIP Meet & Greet Services

• Standard VIP Meet & Greet: Free cancellation if notified at least 48 hours before pick-up. 100% charge if cancelled less than 48 hours prior.
• VIP Meet & Greet at Japan airports and VIP tarmac services: Free cancellation if notified at least 72 hours before pick-up. 100% charge if cancelled less than 72 hours prior.

7. Gratuity

Gratuity is included in our rates. Additional tips are at the client’s discretion.

8. Refunds

Refund requests must be submitted within 7 days of the service date. If approved, refunds may take 5–10 business days to appear depending on the bank’s processing time.

9. No-Show Policy

Failure to appear at the designated pick-up location and time will result in the booking being non-refundable.

10. Passengers

If the number of passengers exceeds the vehicle’s capacity, you must amend the booking to a suitable vehicle or book an additional vehicle. Chauffeurs may refuse service if passenger numbers exceed legal or safety limits.

11. Fitness to Travel

Passengers who are visibly under the influence of alcohol or drugs, or whose behaviour poses a risk to the chauffeur, vehicle, or others, may be refused travel. The standard cancellation policy will apply.

12. Luggage

• A reasonable amount of standard luggage is included.
• Excess luggage may require a larger or additional vehicle and may incur extra charges.
• Non-standard items (e.g., large boxes, bicycles, surfboards, golf bags, skis) must be declared at booking and may incur additional charges.
• Luggage cannot be carried in the passenger area. Excessively heavy luggage may be refused.
• Chauffeurs are not responsible for handling, storing, or maintaining luggage.

13. Pets

Only pets agreed to at the time of booking may be transported. Pets must be in secure travel crates. Chauffeurs may refuse carriage of undeclared or unrestrained animals.

14. Smoking Policy

Smoking is strictly prohibited. Violation may result in cleaning fees and compensation for any vehicle downtime.

15. Lost Items

LiveDGAP and chauffeurs are not responsible for items left behind or lost during the service.

16. Repair or Cleaning Fees

You are responsible for any damage caused by passengers to the vehicle’s interior or exterior. Fees may include repair costs, cleaning charges, and compensation for downtime of the vehicle.

17. Vehicle Allocation

LiveDGAP will make every effort to fulfil specific make/model requests but reserves the right to allocate a similar or higher category vehicle when necessary.

18. Complaints

Complaints must be submitted within 7 days of the service date. LiveDGAP will review each case carefully and may issue refunds where appropriate. Complaints received after 7 days will not be eligible for refunds.

19. Acceptance

Use of LiveDGAP services constitutes acceptance of these Booking Terms & Conditions.