Legal

Privacy
Policy

How LiveDGAP collects, uses, discloses and safeguards your personal information.

LiveDGAP LLC (“LiveDGAP,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.livedgap.co, our services, or communicate with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Identification Data: name, email address, phone number, billing address, passport or ID details (if required for travel).
  • Payment Data: credit or debit card details, bank account information, billing records (processed securely via third-party payment processors).
  • Travel Information: flight details, pick-up/drop-off locations, travel preferences, special requests.
  • Technical Data: IP address, browser type, operating system, cookies, and usage logs when you visit our website.
  • Communications: correspondence with us by email, phone, or through our website.

2. How We Use Your Information

We use personal data only for legitimate business purposes, including:

  • To process and manage bookings.
  • To communicate with you regarding services, confirmations, or updates.
  • To facilitate payment transactions and issue invoices.
  • To personalise your travel experience.
  • To comply with legal, regulatory, or law enforcement requirements.
  • To improve our website, services, and client support.

3. Sharing Your Information

We may share your information with:

  • Third-Party Providers engaged to fulfil bookings.
  • Payment Processors for secure handling of financial transactions.
  • Legal/Regulatory Authorities if required by law or government request.
  • Affiliates and Contractors who assist in providing services, subject to confidentiality obligations.

We do not sell or rent personal data to third parties for marketing purposes.

4. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as rights to data portability and objection. Additional rights apply under GDPR (Section 11) and CCPA/CPRA (Section 12).

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

8. International Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in countries with different data protection standards. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with an updated “Last updated” date.

10. Contact Us

LiveDGAP LLC

510 SE 5th Ave, Unit 614
Fort Lauderdale, FL, USA 33301

Email: info@livedgap.co
Phone: +1 (954) 282-9048

11. GDPR Compliance (For EU/UK Clients)

11.1 Legal Basis for Processing

We process personal data under the following legal bases: contractual necessity, legal obligation, legitimate interests, or consent.

11.2 GDPR Rights

You have the right to access, rectify, erase, restrict, or object to processing, request portability of your data, and withdraw consent at any time.

11.3 Supervisory Authority

You may lodge a complaint with your local data protection authority.

12. CCPA/CPRA Compliance (For California Clients)

If you are a California resident, the following additional rights apply under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected: identifiers (e.g., name, email), commercial information (e.g., bookings, transactions), internet activity (e.g., cookies), and geolocation data (e.g., pick-up/drop-off).

12.2 Your Rights Under CCPA/CPRA

You have the right to:

  • Know what categories of personal information we collect and how we use it.
  • Access and request a copy of the personal information we hold about you.
  • Delete your personal information, subject to certain legal exceptions.
  • Opt Out of Sale/Sharing: LiveDGAP does not sell or share personal information for marketing purposes.
  • Correct inaccurate information we hold about you.
  • Limit Use of Sensitive Information: You may request restrictions on how we use sensitive personal data (e.g., ID/passport details).

12.3 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

12.4 Submitting a Request

To exercise your CCPA/CPRA rights, contact us at: info@livedgap.co. We will verify your identity before processing the request.